Complaint Procedures for Continuing Education (CE) Program
Beacon Day School & Learning Institute (BDSLI) is fully committed to conducting all CE activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. BDSLI will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of Mary Joann Lang, the CEO of BDSLI.
While BDSLI goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the organization which require intervention and/or action on the part of the organization. This procedural description serves as a guideline for handling such grievances.
When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken:
(1) If the grievance concerns a provider of a CE activity, the content presented by the provider of a CE activity, or the style of presentation of a CE activity, the individual filing the grievance will be asked to put his/her comments in written format, which will be forwarded to the CEO of BDSLT, assuring the confidentiality of the grieved individual to the provider of the CE activity. If the provider of the CE activity is the CEO of BDSLI, then the grievance will be forwarded to one of the other contacts listed below.
(2) If the grievance concerns a CE activity offering, its content, level of presentation, or the facilities in which the CE activity was offered, the CEO of BDSLI will mediate and will be the final arbitrator. If the grievance concerns a CE activity that was delivered by the CEO of BDSLI, then one of the other contacts listed below will mediate and will be the final arbitrator. If the participant requests action, the CEO of BDSLI will: (a) attempt to move the participant to another CE activity; or (b) provide a credit for a subsequent year’s CE activity; or (c) provide a partial or full refund of the CE activity fee.
Actions (2)(b) and (2)(c) will require a written note documenting the grievance for record keeping purposes. The note need not be signed by the grieved individual.
(3) If the grievance concerns BDSLI’s CE program, in a specific regard, the CEO of BDSLI will attempt to arbitrate.
Contacts at BDSLI, 24 Centerpointe Drive, La Palma CA 90623:
Dr. Mary Joann Lang
(714) 288-4200 ext. 105
Ms. Casandra Nguyen
Vice-President, CE Program Contact Person, & CE Program Administrator
(714) 288-4200 ext. 132
Dr. Crystal Lo
Director of Behavior Services
(714) 288-4200 ext. 110